Refund Policy

What to expect - Detailed approach: gocontigo offers a 30-day return and exchange window measured from the date an order is delivered.

Return destination

30 Amy Ln, Albany, New York, 12205, United States

Cancellation before shipment

Storefront practice - Verified coverage: Cancellation is possible only before shipment; afterward, the customer may rely on the applicable provisions of this Refund Policy.

Exchange requests

Storefront practice - Customer-ready choice: An exchange can be requested within 30 days after delivery; the replacement is confirmed according to available inventory.

Return eligibility

Service note - Documented process: A request must be opened within the 30-day period, and the returned item should include its supplied parts and proof of purchase.

Customer assurance - Reliable guidance: Customers cannot use the no-reason return path for customized goods, gift cards, clearance or Final Sale products, or opened hygiene-sensitive and intimate merchandise.

Practical detail - Order-specific coverage: A damaged, defective, mis-shipped, or omitted item remains protected regardless of the discretionary-return exclusions.

Refund method and timing

Store responsibility - Policy-based direction: We issue the approved credit to the payment method used for the order within 5-10 business days after return processing.

Return shipping responsibility

Service note - Reliable choice: gocontigo pays the approved return-shipping cost for both no-reason returns and returns caused by damage, defects, incorrect items, or missing items.

Merchant identity and contact details

Working rule - Measured responsibility: The merchant information for gocontigo is provided below for direct customer use.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigobreeze.shop

Phone: 512-994-9357

Physical and return address: 30 Amy Ln, Albany, New York, 12205, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).