FAQ

How does the 30-day remedy work?

Applicable procedure - Focused response: The store supports 30-day no-reason returns and exchanges; gocontigo covers the authorized return-carrier cost.

How do I reach customer service?

Store process - Focused framework: Email support@gocontigobreeze.shop or call 512-994-9357 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

When is tracking information sent?

Customer standard - Structured approach: We provide trackable shipment details after dispatch and carrier handoff.

What are the fulfillment time estimates?

Customer outcome - Accessible rule: Processing normally takes 1-2 business days, followed by an estimated 4-6 business days of carrier transit.

When is an approved refund issued?

Process overview - Policy-based method: The original payment method is credited within 5-10 business days after receipt and processing of an approved return.

Can the same care instructions be used for every product?

Practical detail - Structured procedure: Follow the care, material, temperature, component, and safety instructions for the specific bottle, mug, tumbler, lid, or accessory.

When is cancellation still possible?

Customer reference - Support-oriented handling: Contact us before carrier handoff to request cancellation. Later remedies follow the Refund Policy.

Where does the store deliver?

Process clarification - Practical practice: The store serves US addresses only. Customers pay no standard-shipping charge on a US purchase.

How to reach the merchant

Service commitment - Transparent provision: gocontigo handles questions about this page through the contact details below.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigobreeze.shop

Phone: 512-994-9357

Physical and return address: 30 Amy Ln, Albany, New York, 12205, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).